Shape the idea

Choose one small problem and one journey.

Turn an idea into acceptance cases

Replace “manage tickets better” with an observable case: enter a title, create a ticket and see exactly one result. Add a missing-title case to define invalid input.

Describe exactly what the person sees after submitting a ticket.

One submission, one ticket

Specify retries: the same request key and content produce one ticket. Reusing a key with changed content must report a conflict.

Retrying a payment does not mean buying twice.

Practice

Write a one-page Mini Helpdesk brief.

Read product-brief.md. Find ambiguity, suggest three acceptance cases and reduce scope to one journey. Do not add email, payments or a chatbot. Analysis only.

Check your work

One journey has clear inputs and results.

Assumptions and later work are separate.

References